Chapter 4

Delivery and returns

Delivery

Most parcels are boxed and handed to the carrier inside 2 business days of your order, counting Monday to Friday only, and no order waits longer than 10 business days in our hands. Free US shipping with tracking is standard here, whatever you order, and the tracking number is emailed to you. Expect the parcel at your door typically 3 to 7 business days after the carrier collects it.

Sending a bottle back

Last updated: November 5, 2026

Changed your mind about a bottle? Any product, sealed or already opened, may come back any time within 30 days counted from its ship date, with the full product price paid back to you. We keep no restocking fee.

To open a return, write to support@neatvitals.com and quote your order number (or ring (833) 562-0078 if you prefer talking). Send it to our return address.
Return address: Neat Vitals Returns, 1777 Abram Ct #2232, San Leandro, CA 94577, United States
Operating address: ChadVendor Digital LLC d/b/a Neat Vitals, 4539 Bartelt Rd #1007, Holiday, FL 34690, United States

Damage in transit, or a different item from your order? Tell us and we email a prepaid label or ship out a replacement. In every other case the return postage is paid by you.

As soon as the return is logged at our dock, the refund goes to the card you paid with, within 2 business days. Banks often need 3 to 10 days before it shows on a statement.

Questions about a parcel

Email support@neatvitals.com or call (833) 562-0078. Phone and inbox are staffed weekdays, Monday to Friday, with a 9 AM opening and a 5 PM ET closing.

Who stands behind this manual and every sale made through it: ChadVendor Digital LLC d/b/a Neat Vitals, 4539 Bartelt Rd #1007, Holiday, FL 34690, United States. Neat Vitals, the trading name, heads every Neat Vitals receipt. Charges appear on your statement as NEAT VITALS.